Privacy Policy
Last updated: July 14, 2026
This Privacy Policy explains how OATutors("we", "us", or "our") collects, uses, stores, and protects personal information when you use our website (https://oatutors.com) or enrol in our online tutoring services.
Who we are
OATutors provides online tutoring for O Level, A Level, IGCSE, GCSE, CBSE, Pakistan, and Gulf syllabi. Our local office is at 188 J3 Wapda Town, Lahore, Pakistan. You can reach us at 0333 5848338 or info@oatutors.com.
Information We Collect
We collect contact and academic details you share with us, such as student name, parent name, phone, email, country, grade level, board/syllabus, and subjects. When you make a payment, our payment partners may also process billing details (for example card or bank information) according to their own security standards. We do not store full card numbers on our servers.
How We Use Information
We use your information to respond to enquiries, arrange trial classes, place students in suitable batches, share learning updates, process payments, issue invoices/receipts, and provide support.
Payments and payment gateways
Online payments may be processed through licensed payment gateways (including partners such as PayFast in Pakistan) and other secure payment channels. Payment processors handle transaction data under their own privacy and security policies. We only receive confirmation details needed to verify your enrolment and billing status.
Data Protection
We use reasonable technical and administrative safeguards to protect stored data and limit access to authorized team members only. Despite these measures, no method of transmission over the internet is completely secure; we encourage families to use strong passwords and share personal details only through official OATutors channels.
Third-Party Services
We may use trusted third-party tools for communication, class delivery (such as Zoom or Microsoft Teams), form processing, and payment collection. These tools handle data under their own privacy practices.
Data retention
We retain enrolment and billing records for as long as needed to deliver services, meet legal or accounting requirements, and resolve disputes. You may request correction or deletion of personal data where applicable law allows.
Your rights
Subject to applicable law, you may ask us to access, update, or delete personal information we hold about you or your child. Contact us using the details below. Related policies: Terms & Conditions, Refund and Returns Policy, and Shipping & Services Policy.
Contact
For privacy questions, email us at info@oatutors.com, call 0333 5848338, or write to us at 188 J3 Wapda Town, Lahore, Pakistan. You can also use our Contact page.