Refund and Returns Policy
Last updated: May 19, 2026
Trial classes
Trial class terms are communicated at the time of booking. Promotional trial offers apply only to the trial session described at signup and do not change standard tuition billing unless confirmed in writing.
Tuition fees — non-refundable
Tuition fees paid to OATutors are non-refundable once paid, except where required by applicable law or explicitly agreed in writing by OATutors. This includes fees for months or terms already billed, whether or not every scheduled class was attended.
Exam centre fees (Cambridge & Pearson Edexcel)
Fees for sitting IGCSE, O Level, or International A Level exams at Pearson Edexcel or Cambridge-verified centres are paid directly to the exam centre. OATutors does not collect, manage, or refund exam-entry fees. Any refund or transfer requests for exam entries must be handled with the centre and exam board according to their policies.
Cancellation requests
Parents or students may request to stop future tuition billing by contacting info@oatutors.com. Cancellation stops upcoming charges where applicable; it does not entitle a refund of fees already paid.
Non-refundable cases
Completed classes, missed sessions due to student absence, disciplinary removal, or breach of our Terms & Conditions are not eligible for tuition refunds.
Help and escalations
For billing or policy questions, contact info@oatutors.com with the student name, programme, and payment reference.